Our Policy

At PoisedInFitness, we are committed to offering high-quality, breathable, and stylish workout clothing for women who value both performance and design. Our mission is to empower women to feel strong, confident, and poised in every movement. As a small business, we pride ourselves on customer satisfaction, transparency, and quality control. To ensure a smooth and clear shopping experience, we kindly ask that all customers review and understand the following store policies before making a purchase.

All Sales Are Final

Please note that all purchases made through PoisedInFitness are final. We do not offer refunds, returns, or exchanges under any circumstances. We strongly encourage customers to double-check their sizing, style selection, and shipping details before placing an order. Our product descriptions, sizing guides, and photos are provided to help you make informed choices.

Order Accuracy & Inspection

We take great care in preparing and packaging your order. However, once your package is delivered, it is your responsibility to carefully inspect your order immediately upon receipt. Please verify that all items are correct in size, color, quantity, and style.

If you notice any errors or issues with your order, such as receiving the wrong item or a missing product, you must contact us immediately upon delivery. We cannot accommodate any requests made days or weeks after the delivery date. Timely communication helps us address concerns more efficiently.

How to Report an Issue

If there is an issue with your order, please contact us immediately at poisedbysydney@outlook.com with the following information:

  • Full name and order number

  • Description of the issue

  • Clear photos of the packaging and items received

Once we receive and review your email, we will determine the next appropriate steps. Any replacement or resolution will be at the discretion of PoisedInFitness, based on the nature and timing of the issue.

No Preorders

At this time, PoisedInFitness does not accept preorders. All products listed on our website are available while supplies last. We encourage customers to act quickly if they see an item they love, as inventory is limited and restocks may not be guaranteed.

Additional Information

  • All products are shipped with care and tracked for delivery confirmation.

  • Please ensure your shipping address is accurate when placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.

  • Shipping times may vary depending on carrier and destination. Once a package leaves our facility, delivery is in the hands of the shipping provider.

Thank you for supporting PoisedInFitness. Your understanding and cooperation with our policies help us continue delivering quality activewear and exceptional service to every customer.

If you have any questions prior to ordering, please don’t hesitate to reach out to poisedbysydney@outlook.com. We’re here to help.

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PoisedInFitness
Move with Power. Move Poised.